Ashley Furniture Complaint - Disappointed, Very Poor Quality
FORT WAYNE, INDIANA -- Be warned - Quality is NOT HERE. Read all of the reviews first before you buy. I wish I had. There is a reason they don't sell the furniture you pay for on site. Once it is sent to you, you're stuck, and you have to deal with a warranty company if you're lucky to have bought the warranty.
1st, after a month of endless requests for a local manager, I had to look for help through their service after 4 voicemails to the local manager in northern Indiana store were NEVER answered.
Service representative came out, and after a little over a month, there has been no follow up as promised.
Issues: The finish on all table surfaces and the cradenza and chairs is so thin you can scrape down to bare wood with a dull fingernail. If the furniture is for looks only, buy here. If you plan to use it for anything else, you are better off going elsewhere. Value City or Big Lots Furniture would be better than the quality of furniture we received.
DO NOT GIVE UP - I am going to file a suit to reimburse me for over $4500 of cost of furniture, and hopefully require them to take furniture back and cover time and legal and court fees.
Do yourself a favor and shop elsewhere. Get EVERYTHING a Salesperson promised in writing.
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