Lowe's Compliment - Excellent Service and Installation
ANAHEIM, CA -- I recently had Lowes replace the carpeting in my living and dining rooms with laminate. The flooring is beautiful, and the entire process was a breeze.
I am a first time home owner, and this was my second major home improvement project. I had used someone else for my first project, and it had not gone as well as I'd hoped. So I decided to try Lowes this time and am very glad I did.
From start to finish, everything went smoothly. Lowe's and their subcontractors were very professional, courteous, and respectful every step of the way.
I was in a bit of a rush on this job, and Lowes was able to accommodate my schedule. It only took 8 days from my initial request for a quote to the actual installation.
Lowes uses subcontractors for laminate flooring installation. One of my concerns, especially in this economy, was the possibility of a mechanics lien by the installer. I asked Lowes about this beforehand and was told that their contracts specifically prohibit subcontractors from filing mechanics liens against homeowners. That was a major selling point for me.
The installer was R&G, and I'd use them again in a heartbeat. If I ever have another project in the future, I'll specifically ask for them. R&G sent two installers, and they did a beautiful job. They also arrived on time, worked very carefully, and kept the area neat and clean the entire time. They were terrific about answering any questions I had.
I also appreciated the fact that they spoke English as well as Spanish. I speak English only and had no trouble at all communicating with them.
When it came time to put the molding along the slider, the lead installer noticed that the standard molding might not look right with my particular door configuration. I agreed. This meant he had to drive to Lowes and purchase alternate molding, which added about an hour to his work day. But he did so gladly. (I paid for the additional molding, which was only a few dollars.)
At several points during the installation, the lead installer presented me with options for how he could do things - placement of the molding, finishing corners, etc. I would never have thought of the options he suggested, and his ideas really made a difference. I absolutely love the look of my new flooring.
Several of my neighbors have seen my flooring, and all them have been impressed. I think one of them plans to have Lowes put the same flooring in her place.
After this experience, I am completely sold on Lowes. They are now my first choice for home improvement.