Macy's East Complaint - Macy's worry no more looks like worry much more
MORROW, GEORGIA -- I bought a very expensive leather sectional from Macy's last March of '08 I also bought a worry no more protection plan of my furniture for 5 years. I didn't have a problem then until I noticed that the seams started to get loose, the leather started to peel and the cushion become separated from the main frame. I called Macy's last June 2010. My call was transferred from worry no more department and manufacturer's warranty department and vice versa. After soooo many minutes of talking and explaining the problem from one person to another they have the same answer "that is not included in the warranty" Hey!! what's included then?I could guarantee you that when you go to any Macy's store in the furniture department there is a signage for worry no more that includes all the problems that I mentioned. .Very... very... very... disappointing. We already have a lot of problems in our economy as a whole and here comes these people who you thought you could trust but not. Isn't it depressing? I think our government should look into this bogus advertisement that misleads people. It's not only Macy's but a lot of company who are doing this so beware and be vigilant in what you paid for. I learn my lesson in a hard way.