Bryant/Carrier Complaint - Air/heat pump
FARMINGTON,, CONNECTICUT -- Had a new heat pump and air conditioning unit installed 2 years and one month ago, the compressor burned out and new one was installed under warranty. However the warranty does not cover labor much to my surprise! I called customer service and received no satisfaction as labor is not covered, I informed the person that I wouldn't have needed the labor if their part didn't fail and since the warranty is for 5 - 10 years obviously this was a premature failure knowing the statistical analyses that goes into determining warranties
Bottom line I will never buy another Bryant/Carrier product again as the arrangement between dealer and the factory is similar to the US Auto industry. Like Autos, next unit is Japanese or Korean as they recognize the ownership experience doesn't stop at the dealer and they keep tighter control over their dealers. Haven't bought an American car in over 19 years and I can only say the same will apply to my heating and air conditioning needs.
Lesson: make sure warranty covers everything including labor given American business ethics or the lack there of. It is a shame that most American businesses need to go bankrupt or out of business before the management changes their ways, in the mean time the good people that work for them lose their jobs.
By the way, I own a small copy and I would be out of business if I provided the same disappointing level of customer service/satisfaction.