HMS National/Cross Country Home Warranty Complaint - Beware of HMS National/Cross Country

Review by Duped in Ga on 2010-06-16
FT LAUDERDALE, FLORIDA -- This company has no integrity whatsoever! They have kept us waiting for an AC repair for nearly 2 weeks, just now denying our claim, AFTER Monday guaranteeing that the repair was covered under our warranty. Now, they are saying they will not pay for the repair. After paying monthly payments to them for over 2 years, and not making claims, they made repeated promises to get this resolved, without ever doing so. We have just been informed they won't cover the repair after all. On a side note, THEIR own contractor they sent to us told us last week to be prepared because this warranty company denies almost every customer's claims, and call it "not covering normal wear and tear". Beware of this company! If you are a current customer, look elsewhere. There are a couple of companies that actually pay customers' claims out there.

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