Ashley Furniture Corporate Office Compliment - Satisfied - reclining sofa/loveseat/recliner
ARCADIA, WISCONSIN -- In 2007 my husband and I purchased a reclining love seat and sofa from Value City furniture in New Brunswick, NJ. We also paid additional for the 5 year extended warranty. In 2008 we moved to Fl. Shortly after the move we noticed the leather sofa beginning to fade in certain areas. The head and arm rest. After contacting the store we were informed the furniture was no longer covered because we had moved more than 75 miles from the store and that voided it out. The warranty company also refused to refund the money spent for the 5 years.
May 2010 we contacted the Corporate office. Well, much to our surprise, Crystal, was more than willing to help... And she did. The furniture that we had was discontinued. So we were told to go to Ashley furniture near us and pick out a brand new set. Well it was delivered today and they picked up the old pieces. We are very pleased with the professional, friendly and speediness of the handling of this situation. She even called as a follow up after we receiving the furniture to make sure everything was ok.