Meijer, Inc. Complaint - "Fake" ID - Poor Customer Service
CARMEL, INDIANA -- I have been shopping at Meijer in Carmel, IN for years and more recently going there weekly for odd grocery items and liquor. After March 2010, Indiana passed a new law where everyone is carded no matter their age if they are purchasing liquor at a store. My boyfriend and I are both 24 years old, get carded frequently, but have never been denied alcohol because our licenses are valid until 2013. He has the old IN state driver's license though, which has seen better days, while I have the shiny, bright new one. Until several weeks ago, Meijer employees never seemed to notice a difference between our ID's and allowed us to spend 100's of dollars in alcohol and groceries without a peep. This changed when my boyfriend was checking out and the cashier said his license was invalid. He explained that he used it almost daily at their store with no issue and she called for her manager. The woman who came over was extremely rude about this, exclaiming that his ID wasn't real and he could not purchase his alcohol. We went back in later that evening and used his ID to buy the same bottle of alcohol with no problem but were baffled by her behavior.
Today, my boyfriend went in to buy a couple of items, was carded again with no problem but left his credit card at home. He came back to Meijer to pick up his items in the Customer Service area and the same team leader was back there checking people out. Coincidentally, she would not let him purchase his alcohol, claiming his ID was fake again even though fifteen minutes earlier he was old enough to buy it.
I heard about this reoccurring issue with the woman and called the store to speak with the director. He told me the team leader had no right to turn a customer down simply because she 'thinks' an ID is fake but rather must type the ID number in the system. I've never seen her do this before. The director said to ask for him the next time we made a purchase and had an issue with her so he could address it properly.
My boyfriend went in later that evening to purchase his items behind Customer Service and before he could ask for the store director, the team leader denied him and exclaimed that she was the one he spoke to.
I contacted the corporate office via email and will be calling them during regular business hours tomorrow. I am so upset that I printed out my bank statement to illustrate just how much money I spend at Meijer a month. It's pathetic, but I have spent almost $1000 at Meijer and that is just on myself!