DirecTV Inc Complaint - Poorly Trained Customer service staff
If a company provides over the phone service assistance, the people answering the phone should have a basic clue about the services their company provides and how they work.
This basic concept has escaped the folks at Direct TV, and they get downright pissed off if you correct them regarding their lack of knowledge about how their services and devices should work. Do not quote information from their user manuals, this just rubs salt in their already festering wounds. Do not ask to speak to a supervisor, they are less knowledgeable than their person that answered the call to begin with. They will usually disconnect your call.
Don't even ask for a credit for the services they are not providing.
And never get tricked into signing up for their "Protection Plan", in which they claim they will replace devices when a problem cannot be resolved over the phone; but be aware you have to do a lot of complaining to get this to happen. They will tell you the problem will be referred to their technical staff with no commitment to ever tell you if or when the issue is or is not resolved.