Scana Complaint - "You can believe everything you read"
GEORGIA -- Unbelievable... Scana energy cut off my natural gas. I have been a customer for 15 years and I missed last month's payment. I called them, and they told me it would take 1-5 days to re-connect and I would be charged a $60.00 fee. I couldn't believe it. I run a business and I would never treat a customer of mine I had for 15 years that way... what ever. Well now you've heard my story and say "so what". I was so mad I decided to vent by doing something stupid like writing this. So I found this site, and the first review sounded just like mine... exactly like mine. Moral of the story, I hope you are reading this junk, not writing it like me. If you are a customer of Scana, good luck. I had them for 15 years and now I'm showering with cold water for 5 business days. But don't worry, the story has a good outcome. After a long cold shower, I started looking at rates. I was paying 1.09 per therm with Scana. I talked to Georgia Natural Gas and their fixed rate for 1 year was. 699 per therm. You know that old thing every cloud has a sliver something or other. Maybe it's true. If you live in Georgia, check your rates. You don't always get what you pay for.
The people at Scana were very nice on the phone. They must go to a special school to learn how to say "no" and "we're sorry, but that is our policy" in such a friendly tone.