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MavisDiscountTire Complaint - Balance & Alignment

Review by HELP ME NOW on 2010-06-17
WANTAGH, NEW YORK -- On May 22, 2010 I brought my car to Mavis Discount Tire.
I was offered a special for $ 29.99 to balance 4 wheels and rotate my tires and check the alignment. I agreed to this work.
After the work was performed and they checked the alignment I was informed that the alignment had to be done at a cost of $ 69.99 unless the bolts were to tight then there would be an additional charge of $10.00. I agreed.
Marvis Discount Tire proceeded to do the alignment for the original $ 29.99 plus $ 69.99 plus tax totaling $ 108.60. I paid this by credit card.
On may 27, 2010 I returned the car to Marvis Discount Tire and advised the manager that the balance and alignment were not correct.
The car was roadtested and the technician agreed with me.
Mavis Discount Tire balanced the wheels again and attempted to do the alignment again but advised that the bolts were now to tight but he would do the best he could. The car was roadtested and the car was worse than ever. I was refunded the full $ 108.60. The technician hit the left front door and chipped the edge of the door. The corporate office agreed to send me a DVD and as of June 17, 2010 I have not received the DVD.
Location of Mavis Discount Tire-3302 Sunrise Highway Wantage, New York 11793 Telephone# 516 826-3089.
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