TigerDirect.com Complaint - TigerDirect: false advertising, poor warranty, lack of help from customer support.
FLORIDA -- Bought a Treo 300 PDA/cell phone from TigerDirect. Good product, but I wish I had bought it from a better company. Their "replacement plan" is terrible -- if your Treo goes bad, as mine did, you have to wait a week for the Warranty Company of America to mail you a gift card to TigerDirect so you can buy a new Treo yourself, and then wait another 5 days for TigerDirect to ship it to you! Not an acceptable turnaround on a cell phone/PDA that I depend on.
By the way, from the mouth of the Warranty Corporation of America, if the Treo happens to be out of stock at TigerDirect, well, you can just buy something else. They will not give a refund or replacement if that's the case.
This replacement plan is not at all what was described to me when I purchased my Treo, and is not what is described on TigerDirect's website. I spoke with a supervisor at TigerDirect who was evasive in his answers and assured me that a gift card is exactly the same thing as a replacement. He refused to let me speak with his supervisor.
All I want is an actual product replacement: I ship my Treo in for inspection, they examine it and determine it needs replacement, and they send me a replacement. That's what I was promised when I bought the warranty. Since I've gotten nowhere pursuing this with both TigerDirect and WaCA (Warranty Corporation...), I'll now have to wait two weeks for a replacement on my cell phone/PDA. Absolutely unacceptable, but I've got no other option.
This is not the first time TigerDirect has burned me with false advertising. When I bought the Treo, it was advertised to come with a headset (I have a screenshot of this advertisement, but have not attached it to this e-mail as your website instructed me not to). Mine didn't, and neither did the two others they sent me after I complained. I spoke with the actual packager of these refurbished units, who told me they have never come with headsets. I did finally manage to get a supervisor at TigerDirect who was willing to reimburse me if I purchased one myself -- after several phone calls and much wasted time on hold.
Word to the wise: check out the Better Business Bureau information on TigerDirect at http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000027000500 and then buy somewhere else. I certainly will next time.