2
Helpful
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Premier Ford Inc. Complaint - NO BRAKES - Ford Explorer Eddie Bauer 2006

Review by HELP ME NOW on 2010-06-17
BROOKLYN, NEW YORK -- I leased a 2006 Ford Explorer Eddie Bauer June 2006.
I brought the car to Premier Ford Service Department at 2500 miles for a oil change and advised the service department that the brakes go to the floor.
The oil change was done and the brakes apparently serviced.
I took the car out of the service department and the brakes still went to the floor. I immediately returned the car to the service department at Premier Ford Inc. 5001 Glenwood Road Brooklyn, New York 11234 Tel. ( 718 258-7200) John the service manager at the time told me this is normal.
I told John that my son had a 2006 Ford Explorer Eddie Bauer, duplicate to my car other than color and the brakes were fine.
Premier Ford Inc. replaced the hydralic braking system, approximately 4 master cylinders, 1 power booster, new brakes and new rotors. Still the brakes went to the floor. I drove a Ford Focus for approximately 2 months
and paid for the Ford Explorer. I was given 2 months back on the lease excluding the tax. While the car was at Premier Ford Inc. They damaged the right front door and had to fix it 2 times, they scratched the rear bumper approximately 4 times and repainted it. They replaced the left drivers door handle as they scratched it, they hit the left rear fender and fixed that and then the molding was cracked when they fixed the fender and they replaced the left rear fender molding.
The brakes still went to the floor so I spoke to Ed Leo the zone representative at the time and he told me he would not take the car back and replace the car with another car. He suggested that I take him to arbitration.
I turned the car in with 16,000 miles but paid for 31,500 and also turned the car in 1 month before the lease ended. I now driver a TOYOTA 4 RUNNER
and am completely satisfied. I have driven Ford, Lincoln, Mercury products
for 40 years. My salesman was very cooperative as he went with me to the service department and was unable to solve the problem.
I GUESS NO ONE CARED THAT I WAS DRIVING A DANGEROUS CAR.
MY LIFE WAS IN DANGER AS WELL AS EVERYONE ELSE ON THE STREET WHEN THE BRAKES FAILED.
I THINK THAT THE MINIMUM CONSIDERATION AT THIS POINT WOULD BE TO PAY ME FOR THE MILES I WAS UNABLE TO USE IN A SAFE MANNER.
Ford Motor Company would have charged me for excess mileage if I went over the 31,500.
Comments:3 Replies - Latest reply on 2013-07-14
Posted by Alain on 2010-06-18:
Did you take it to arbitration and if so, what was the result?
Posted by CoonCatOne on 2011-07-15:
I had to have the brakes and rotors on my Ford Escape Hybrid replaced twice. York Ford in Saugus Mass told me that Ford Motors is making replacement parts that don't last long.
Posted by HELP ME NOW on 2013-07-14:
What a surprise. I now only own Toyota's after being a forf lincoln mercury owner for 40 years.

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