Jennifer Convertibles Inc Complaint - Sofa recliner broken after only 19 months!
I purchased a sofa with 2 recliners 19 months ago because it was inexpensive and had the recliners on each side which I wanted. Well, apparently you get what you pay for. It's only been 19 months and the recliner is already broken on one side and I don't use it that often.
Over a month ago, the screws started coming out and now I can't even pull the recliner up. I emailed the company and they never responded. I find it interesting you can't find a phone number to call their customer service anywhere on the internet. I had to call the store and they gave me a repairman to call and said I'd have to pay for it.
Even with the low price I paid, it still has ended up costing me more than if I bought a more expensive one because now the product has averaged $250 a year to use which is $22 a month. Sofa recliners should last longer than that!!!