General Electric Company Complaint - Outrageous GE Service Fees, and VERY poor quality: Shameful
Please read this before buying ANY GE appliance. All the apliances in my house are GE, and I am sorry.
I have a built-in microwave, which are incredibly expensive and poorly made. Stopped working a couple of years after I puchased my house.
Now, as I am selling my house, I figured the few hundered dollars is worth it to leave a working appliance for buyers. Called GE (the have a minimum $99 fee, regardless up front regrardless if you do any repairs at all!!!), VERY angry cranky old man came, between complaining about the other service people and the customer service people on the phone, he found a lose wire.
In less than 10 minutes (most of is spent telling me how he trained all the other techs, but they still did not know what they were doing), the microwave was fine, and he was on his way.
For that 10 minutes of wire tightening I was charged $225! (outrageous, but it was working).
2 weeks later the microwave stopped working AGAIN! Different service person comes and tells me it will cost $411 MORE to fix!!! and the OTHER guy did not know what HE was talking about.
So, I passed on spending nearly $650 to fix a microwave (sadly being a built in sucks, as I am stuck with a broken appliance in my home).
What made me mad is that the customer service person actually said, "Maam, it was repaired, right?" I said that I do not consider something working for only 2 weeks (less actually) FIXED!
I have heard nothing good about GE's repair center or customer service.
JUST PLEASE UNDERSTAND that NO one will repair GE appliances, that I could find, except GE. And you will be in the same situation of HIGH charges, minimum fees, whether they repair or NOT!
If you purchase a GE appliance, please just do so with your eyes wide open. Do your own research and call their customer service and see how rude they are.
I had GREAT GREAT experiences with Bosch, myself. I will never buy from GE ever again.