Robbins Brothers Complaint - Gaining back interest free loans by charging late fees
NEWARK, NEW JERSEY -- My husband and I bought our rings at Robbins Brothers. My husband choose to use Robbins Brothers because they offer an interest free loan on the balance for one year. We are submitting a payment 3x's the actual monthly amount so that we can pay it off in one year and avoid the interest. We have made 4 payments, out of those 4 payments they have accessed a $39 late fee on at least two of them. We set up payment electronically, only to find out that they do not accept electronic payments; therefore, they a paper check is mailed to them by our bank. They are claiming that it's taking 6 to 8 days for the check to get there, which makes the payment 3 days late, which means they are in their rights to access a $39 late fee...so much for interest free! When I noticed the charge on our bill I contacted them and they claimed they got it too late and that I would have to PROOF they got it sooner, which since it's electronic, I can't provide! When I asked to speak to a supervisor, they refused...said I had to submit something in writing and someone would review my letter and get back to me! Unbelievable...I would NEVER recommend Robbins Brothers to anyone!!! Bunch of crooks! I have submitted my complaint to the Better Business Bureau and if anyone else out there has experienced a situation with Robbins Brothers, I encourage you to do the same...we need to make sure that the consumer is protected from the crooks in this world!