Sears Complaint - Rebate/delayed billing
HACKENSACK, NEW JERSEY -- Be very careful when you purchase an appliance and they tell you that you qualify for a defferred interest payment. I was told I did not have to pay anything for up to 6 months. No minimum payment of any kind, or so said the salesman. The receipt was not 100% clear the way it was worded and the salesman assured me that I did not have to pay anything for 6 months. This did not surprise me since other big retail stores were doing the same thing.
Well, guess again. I received a call that my account was past due and was being charged a $39.00 late fee. Well, I told them I would pay in full and a customer representative said they would wipe off the $39.00. Customer representative said this is not the first time this has happened.
Also, when I was asked to do a survey on line, it said that I qualified for a rebate. I have had more excuses as to why I do not qualify for this rebate. Each reply to my e mails had a different reason.
Sears you are losing it. What happened to customer satisfaction and guarantees. In this day with all that is going on, people will go where they get better service and better offers.
Let's think twice before we make a decision where to shop.