U-Haul Complaint - U-Haul Quote Bogus
BRUNSWICK, MAINE -- My husband and I checked this site before we decided to get a trailer hitch installed by U-Haul and we should have taken all the complaints we saw seriously!Here we are in Maine thinking the U-Haul here is probably a lot different than the U-Hauls in big cities......wrong!We got a price quote of $260 for a hitch installation and wiring for my Jeep Grand Cherokee. That seemed so reasonable that we decided not to have the hitch installed by the dealer who sold us our camper. So we got the hitch installed by U-Haul and I thought things went really smoothly. I couldn't understand why there were so many complaints about them on this site. When I got home, my husband said that the plug wasn't right for our trailer (pop-up).I went back to U-Haul the next day and they said it would cost $150 more for the correct plug and wiring (to accommodate a camper with brakes)!!!Another words, the quote they gave us was completely wrong AND no one EVER asked what kind of camper we had or if it had brakes or anything that would seem to me to be important. We were stuck. When I talked to the manager and told him I thought we got tricked into getting the initial hitch installed and then would be forced into paying $150 more, he said they hadn't done anything wrong and that they never ask if pop-ups have brakes. Duh!! We are disgusted by the whole experience and we're going to find a different way to fix this whole mess. Please, try to find another company to do your hitch installations!
Company Response on 06/29/2010:
My name is Maria Palmisano and I am with U-Haul International. I first want to offer you my sincere apology for the inconvenience you experienced. Please be assured we strive for 100% satisfaction when trying to accommodate our customers needs. When quoting a rate for a hitch, we quote the price of the hitch installed. The wiring fee will depend on the type of wiring that needs to be done and is a separate charge than the hitch installation. I'm sorry the wiring was not discussed when you received the quote for the hitch and I realize you are stressing that we never asked what type of camper you were planning on towing, however, had the type of trailer been mentioned to our U-Haul Center at the time of the installation, I'm sure that issue could have been addressed. Again, I apologize for the inconvenience you experienced and also appreciate your feedback. I hope you will view my response objectively. If you have other concerns you can reach me at firstname.lastname@example.org.