Nutramedics -Palo Alto Labs Complaint - Call for free offer, pay shipping, and they start to auto ship every month.
FLORIDA -- These guys are a complete fraud. Here is how they ripped me off -
I saw a commercial on DirecTv for a free bottle of CylApril from Nutamedics, Adrenal Fatigue Institute, Palo Alto Labs.
I called the number on the commercial and told the operator I was calling about the free offer. He instructed me all I had to pay was 6.99 for S&H.
I said sure and gave them my CC#. Long story short 2 weeks later I received 2 XXX movies in my mail box ? Thought it was a mistake, who pays for porn anymore ? Then 4 weeks after the initial order I received the CylApril I ordered. Took it for a month with no results. Exactly 4 weeks after my order I was shocked to see another shipment from Nutramedics.
I opened the box and there was another 12 bottles of CylApril. I called them and couldn't get customer service to return my call.
At the end of the month I received my CC statement and they charged my CC 189.00 for the 12 bottles I did not order and another $60.00 for shipping and handling. There was also a 50.00 charge for some Club USA and a 70.00 charge for discrete shipping. I assume the DVDs.
I finally got customer service on the phone and they told me I agreed to the Auto Shipping for the CylApril, I signed up for the Clubs, and requested the DVD's. I was livid and told them I want the charges reversed for everything. I informed them I would be more than happy to pay for the initial bottle I ordered. And I will be happy to send everything back to them. They said once the UPS box is opened they can not refund my money. UPS box ? All the items were never opened.
This went on and on so I eventually said I would keep everything if they just cancelled the Auto Shipment. They agreed.
Not even 3 weeks later another 12 bottles came, more DVD;s and another Club membership charge. I immediately called my CC company and reversed the charges.
These people are scumbags. Just wanted to let everyone know.