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Nutramedics -Palo Alto Labs Complaint - Call for free offer, pay shipping, and they start to auto ship every month.

Review by EQWIN on 2010-06-18
FLORIDA -- These guys are a complete fraud. Here is how they ripped me off -

I saw a commercial on DirecTv for a free bottle of CylApril from Nutamedics, Adrenal Fatigue Institute, Palo Alto Labs.

I called the number on the commercial and told the operator I was calling about the free offer. He instructed me all I had to pay was 6.99 for S&H.

I said sure and gave them my CC#. Long story short 2 weeks later I received 2 XXX movies in my mail box ? Thought it was a mistake, who pays for porn anymore ? Then 4 weeks after the initial order I received the CylApril I ordered. Took it for a month with no results. Exactly 4 weeks after my order I was shocked to see another shipment from Nutramedics.

I opened the box and there was another 12 bottles of CylApril. I called them and couldn't get customer service to return my call.

At the end of the month I received my CC statement and they charged my CC 189.00 for the 12 bottles I did not order and another $60.00 for shipping and handling. There was also a 50.00 charge for some Club USA and a 70.00 charge for discrete shipping. I assume the DVDs.

I finally got customer service on the phone and they told me I agreed to the Auto Shipping for the CylApril, I signed up for the Clubs, and requested the DVD's. I was livid and told them I want the charges reversed for everything. I informed them I would be more than happy to pay for the initial bottle I ordered. And I will be happy to send everything back to them. They said once the UPS box is opened they can not refund my money. UPS box ? All the items were never opened.

This went on and on so I eventually said I would keep everything if they just cancelled the Auto Shipment. They agreed.

Not even 3 weeks later another 12 bottles came, more DVD;s and another Club membership charge. I immediately called my CC company and reversed the charges.

These people are scumbags. Just wanted to let everyone know.

THank you,

EQ
Comments:3 Replies - Latest reply on 2010-06-18
Posted by Alain on 2010-06-18:
Try going to the website ag.ca.gov, then 'consumer complaints', and see about reporting this incident.
Posted by Weedwhacked on 2010-06-18:
That's how all those "free" offers work, they just don't disclose the information like they should. Remember, Nothing Is Free!
Posted by Disaster Worker on 2010-06-18:
Agee with Weed...almost all the "free" offers have auto shipments with non-existent customer service. That's how the scammers make their money.

Good post.

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