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JVC Complaint - JVC Car Audio Warranty/ Terrible Customer Service - KD-HDR20 car stereo
KD-HDR20 car stereo - Complaint
I bought a car stereo in March 2010. It suddenly just stopped working in May. I contacted JVC customer service. After 8 phone calls trying to get to the correct department, I was told to drop the stereo off at a local service center. When I contacted the service center, they told me that they were actually located several hundred miles away. I called JVC back and they informed me that I was misinformed and that I should drive to the address that they had listed for the repair shop. I did. Nobody there. I AGAIN called JVS. The representative indicated that he would notify a supervisor and that I would be contacted via phone. That was 3 days ago.
Six email, at least 10 phone calls and a wadted trip to a non-existent repair shop. JVC clearly does not wish to honor their warranty. I have thrown the unit away and purchased a Sony.
Stay away from JVC.
Six email, at least 10 phone calls and a wadted trip to a non-existent repair shop. JVC clearly does not wish to honor their warranty. I have thrown the unit away and purchased a Sony.
Stay away from JVC.
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