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GNC West Bloomfield Complaint - Cheated - Vitamins

Review by reservoir on 2010-06-18
I felt cheated!
The moment I walked in, the store lady upon learning what I needed picked up these two gigantic bottles of the vitamins I needed and walked me to the counter. I kept repeating I needed smaller bottles but this lady as if she couldn't understand what I was saying, kept telling me how good these vitamins were, great price and everything else to distract me but answer my question which I kept repeating - I want smaller bottles. In the meantime I had given her a gift card to check how much amount was left on it and she made a transaction while I was searching for smaller bottles. I pointed out a smaller bottle to her and she said ' That's 200mg, you need 100mg'. And then I pointed out a 100mg bottle to her and she says 'I have done the transaction already'. I said well can you refund? Which she did but she didn't return my gift card ($25). I made rest of the payment with credit card. I was so upset and feeling bad that I just couldn't say anything because she was serving other custoers and wasn't listening to me. I walked out of the shop feeling absolutely cheated and dejected. Did the lady think I was stupid because I looked non-American?
Comments:3 Replies - Latest reply on 2010-06-18
Posted by momsey on 2010-06-18:
I don't know if it had anything to do with what you look like, but if you had asserted yourself more, maybe you would have gotten the proper results. Did you pay more than you should have? Did you get what you wanted?

I hope you take your complaint to her boss!
Posted by shayen on 2010-06-18:
GNC employees are paid a commission when they sell certain items, so she probably was being so aggressive because she was going to make $ on the bigger bottles. I agree with the previous poster. You should have been more assertive and stood your ground.
Posted by Anonymous on 2010-06-18:


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