[X]
Write ReviewJump to 
5
Helpful
Votes
Votes
Tigerdirect.com Complaint - Tigerdirect is selling refurbished/used laptops as new!!! - Laptop Toshiba Qosmio
Laptop Toshiba Qosmio - Complaint
After spending $36,000 at Tigerdirect, giving them chance after chance, this time they really did it! I purchased 5 top of the line laptops this year alone. The last order before this one, a Toshiba at a cost of almost $2000. The laptop was a different model than I ordered, and came with a broken wireless network adapter. I am a computer engineer at the highest level so fortunately, I can diagnose my own problems. I also paid for a warranty that I never received, and after calling, they removed it from my invoice. My evidence is in my creditcard statements.
The other day was my birth day and awaited delivery of the top configured Toshiba Qosmio (the 505-880 model) with a total price of $2100. the box came beat up, and when opened it was not wrapped like Toshiba typically does. I turned it on, and no setup or anything. I went to the log, and saw that Windows was already registered and had been getting regular updates for a year, and there were many boot failures dating back all the way to a year. I contacted Tigerdirect and they hung up on me 3 times, and gave me a UPS return label to an address no longer in existance. The one manager Bernard, told me to never call back again, that I was not a Ph. D. in computer science, which I am, and they weren't going to give me my money back nor would they let me speak to the sales manager, Tony(in charge of all other managers). After all the money I spent with them, I had never been so disrespected. I will be taking them to court in spite of if they refund my credit card. I contacted Microsoft and Toshiba, both in shock. They are a complete fraudulent company. Date of purchase 6/11/2010
The other day was my birth day and awaited delivery of the top configured Toshiba Qosmio (the 505-880 model) with a total price of $2100. the box came beat up, and when opened it was not wrapped like Toshiba typically does. I turned it on, and no setup or anything. I went to the log, and saw that Windows was already registered and had been getting regular updates for a year, and there were many boot failures dating back all the way to a year. I contacted Tigerdirect and they hung up on me 3 times, and gave me a UPS return label to an address no longer in existance. The one manager Bernard, told me to never call back again, that I was not a Ph. D. in computer science, which I am, and they weren't going to give me my money back nor would they let me speak to the sales manager, Tony(in charge of all other managers). After all the money I spent with them, I had never been so disrespected. I will be taking them to court in spite of if they refund my credit card. I contacted Microsoft and Toshiba, both in shock. They are a complete fraudulent company. Date of purchase 6/11/2010
Comments:
Posted by MDSasquatch on 2010-06-18:
Tiger Direct is a regurgitation of Comp USA; why in the world do you use this company? An educated guy such as yourself sure can make better decisions. You may want to try Amazon
Posted by MRM on 2010-06-18:
Amazon is awesome but their shipping takes too long. Try Newegg.com (my one of favorite) as your package can be delivered in 2 days.
Posted by compman on 2010-06-18:
at this time, I appreciate all advice and I thank you for sharing. I have used newegg several of times and no problems. This particular laptop(even at Toshiba)is backordered. I am a bit compulsive in the sense that I always pay for next day shipping, and I don't wait on backorders. Please note, I Tigerdirect screwed up my last 4 orders so I do give second chances but they have obviously are in troubles as I was told first hand that their sales team(press #1)is also there customer support team, and sometimes even their technical support, too. It doesn't take my doctorate to comprehend that you can't train a sales person with no technical training or schooling, to obtain the appropriate knowledge needed in a 2 week crash course. This is what they are doing. I was told by several of their sales people. They also sent me 2 Return labels with two different address's in separate states. Like pulling teeth, I finally got a sales guy to admit that they all work out of one location in Miami, and Anthony Jones(Tony)is their general manager, who has failed to return my call, after call. Again, thanks for listening, and your time. I don't discount any advice, nor disregard anyone's opinion.
Posted by madconsumer on 2010-06-18:
with all the purchases i have made with tigerdirect, they 'always' state upfront if an item is new or refurbished. not sure how that can be mis-read.
i have had next day air items shipped from tiger, even over holiday's.
tigerdirect.com rocks!!
i have had next day air items shipped from tiger, even over holiday's.
tigerdirect.com rocks!!
Posted by compman on 2010-06-18:
maybe you didn't read my experience and just wrote an ignorant comment. The whole problem I encountered is that they sold me a used laptop, their most expensive one, that should have been new. It was a return, and by going into the various logs and registry, I can see when the laptop was first used, all of the updates, the previous owners everyday tasks that he performed, every keystroke, when microsoft was registered, how many users, how many times the pc was "restored", the networks names it was once connected to, etc. Who said anything about mis-read? It was suppose to be a new laptop.
Posted by PepperElf on 2010-06-18:
out of curiosity, you said you ordered one item and received a different one. what's on the invoice with the package?
Does the invoice match your original order or does it match what they sent you?
You may want to consider contacting your credit card company or bank.
If the invoice & order doesn't match, you could perhaps use it as proof for filing a claim against TD.
good luck
Does the invoice match your original order or does it match what they sent you?
You may want to consider contacting your credit card company or bank.
If the invoice & order doesn't match, you could perhaps use it as proof for filing a claim against TD.
good luck
Posted by compman on 2010-06-20:
Pepperelf,
Thank you for the advice. At this point, the general manager has not returned 12 of my calls I have logged. Your point is valid, and ironically, my item is no longer listed and says this item is no longer being sold, although i asked them at the time of order if they had many and they said, "Yes" I started the order online and finished on the phone like usual. I make sure the item is new, in stock, and being sent to the proper address. They never sent me an invoice. I have NONE! No email nor anything in box. I have done intensive research to find that many others are in my shoes.
Not only do I don't have an invoice, it's not listed on my account at tigerdirect online. What I do have is the serial number on the box does not match the the one on the pc. My 20+ hours of time they have used of my time I will sue for too. That is time that I should have been billing making money. The company that has best reputation in the business world seems to be cdw.com
Thanks!
Thank you for the advice. At this point, the general manager has not returned 12 of my calls I have logged. Your point is valid, and ironically, my item is no longer listed and says this item is no longer being sold, although i asked them at the time of order if they had many and they said, "Yes" I started the order online and finished on the phone like usual. I make sure the item is new, in stock, and being sent to the proper address. They never sent me an invoice. I have NONE! No email nor anything in box. I have done intensive research to find that many others are in my shoes.
Not only do I don't have an invoice, it's not listed on my account at tigerdirect online. What I do have is the serial number on the box does not match the the one on the pc. My 20+ hours of time they have used of my time I will sue for too. That is time that I should have been billing making money. The company that has best reputation in the business world seems to be cdw.com
Thanks!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
