Hot & Juicy Crawfish Complaint - Good Food Poor Service
LAS VEGAS, NEVADA -- I'm a big fan and always spoke above and beyond about the awesome food that they serve here. I usually come to eat about 2-3x a month and never had an issue with the service until last nights horrible experience with the servers/workers.
So several of my friends and I decided to hit up the place after a pool concert for a quick fix of Hot N Juicy shrimp. We walk in 5 minutes before they close and was promptly greeted by our server who ended up later giving us a really bad attitude. But before I get ahead of myself, she initially tells us that we have 2 minutes to put in our order. Because we come there very often we knew what we wanted and did not hesitate to waste time and gave her our order. We ordered 4lbs of shrimp, Louisiana Style, plain with extra spicy Hot N Juicy Sauce on the side along with some lemons and salt and pepper. The same way we order it every time. We had also ordered 1/2 a dozen of chicken wings.
Not more than five minutes later we get our order, but not how we had ordered specifically. The extra spicy hot and juicy sauce had come all mixed in with the 4lbs of shrimp that we ordered making it very spicy, painful to the mouth, and unenjoyable. But because we walked in prior to closing, we did not want to hassle the kitchen and waiter to remake our food. Instead we asked our waiter for some extra hot butter to help balance out the spiciness in our food. Our waiter stated that the kitchen was closed and that there was nothing that she could do. So I had asked politely to speak to a manager. But our waiter told me that there was no manager available. We then asked her if there anything that she can do to make our food less spicy and more enjoyable but she still persisted that there was nothing that she could do and that the kitchen was closed. Regretfully, I was upset and had belittled her in front of my friends using inappropriate language. If our waiter knew the kitchen couldn't fully accommodate our needs she should have never sat us down to eat.
After getting no response or help from our waiter, we began to remove ourselves from the table and left the mostly untouched food on the table and headed towards the door. We had barely eaten any food because of how spicy it was. We were then greeted and cussed out by a who claimed to be a manager. He threatened that he would remember us and told us to "f*** off". And I'm sorry to say that he received the same treatment back. Shortly after another guy who also claimed to be the manager tried to listen to the situation and made us believe that he had understood what went wrong. He stated that he would have this issue taken care of with another manager the following day and we gave him our contact information for them to contact us. He shortly after sent us on our way.
Since we were still oh so hungry we went across the street to eat some Pho. Five minutes into eating, Las Vegas Metro Police walks in stating that the Hot N Juicy staff claimed that we dined in and ran off with our tab unpaid. We ended up being forced to pay for food we didn't order and eat.
I've left a message on the answering machine and even wrote a letter to management regarding what had happened but still no response. My friends and I have written a review on Yelp and got messages from one of the employees calling my friend a "stupid b****" (btw she did say she was an employee). Really poor attitude. What sucks is that I really really love the food and would love to go back to eat. What a way to lose business Hot N Juicy. there. It just sucks!