United Airlines Complaint - I HATE UNITED!!!
Here's the letter I wrote to their customer relations team...I feel that everyone needs to know this information:
Dear United Airlines,
I hope you go out of business because of the way I was treated...you won't but you should!!! Here's why:
Flight from Orlando to Denver to Seattle
Land in Denver, plane to Seattle (11:30am) is canceled
Get in line for customer service while on the phone with customer service, we can't get you a flight until tomorrow morning! Oh wait jk, I guess we can put you on Alaska at 8:15pm!
Asked to talk with a manager about compensation for the inconvenience...I was calm and collective I have 3 witnesses.
We don't have anything to offer you if I can get your email address we can email you something.
What about a food voucher snce we're stuck in this airport for 9 hrs.-NO
What about discounted airfare or another route-NO
Who can I call? NO ONE the number we have connects you to India so they won't be able to understand you- says your Supervisor at Denver Gate 39
Sorry Supervicor I need to talk with someone else
a guy comes up and I explain I have a 6 month old baby at home I just want to go home, what can you do-NOTHING
Ok...well our friends flew AirTran on the way down and were delayed 2 hrs and received free roundtrip airfare- the guys response- "pssshhhhhh" (shoulder shrug) "they'll go out of business if they do that...I explained that they won't because they're attempting to keep their customers happy...
Apparently UNITED is such a giant that they think they can treat people like crap!! Later my mom called and told me to look up the UNITED broke my guitar song on youtube and make a video. I looked up, then decided to record the line. I attempted to talk with your Supervisor and she then tried to have me arrested for attempting to expose your poor customer service. I deleted the video as requested by the police and your company. I think it's pretty funny that there were 4 police officers in the Denver airport for a 5'3" 120lb female who just had a 6 month old child. I was compliant and polite. When I spoke with the police the officer actually told me "Don't fly United, they do this a lot." I said excuse me really? and she said "yeah, just don't fly united." Another officer came up and said "in the future just don't fly UNITED, they're a private company and think they can treat people anyway they want." I am laughing about it now as I continue to spend my entire Friday in the Denver airport.
I HATE UNITED! This will also be blogged...so I will expose the terrible customer service whether I have your associate on video or not! t will not stop me from making sure people know how you treat people. I tried to be nice, but threatening to arrest me, saying I was harassing her-WOW what about me the one you screwed over-thanks a lot UNITED!!! I HATE YOU!
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