MakeMyTrip.com Compliment - Cancellation Fees Way Overcharged
NEW YORK, NEW YORK -- I booked 3 tickets to India from Newark, NJ to Ahmedabad, India and return flight for June 26th, 2010. For unavoidable reason I needed to cancel these tickets. I called them to inquire about the fees and I was told $375 which include their $50 cancellation fee plus $325 by AirIndia. This seemed high becaue I had Refundable tickets so I called AirIndia (gave my PNR) twice and both time different agents told me that the fee is $200 plus the agency cancellation fee listed on my confirmation (which clearly states $50 per passanger). After second call to makemytrip.com at 800-463-4210and questioning why I am asked to pay $175 more then the airline cancellation charge, I was asked to hohd and Anuska (agent) told me that it will be only $325 per passanger. So I asked why it is way higher then it should be and told her that AirIndia agent told me that I should not be charged more then $250 per passanger. So she hanged up on me. I called back and this time I got Rohit on phone to whom I explained the fee overcharge then he said because they are gettinj discount from AirIndia, by cancellating this ticket they will loose it and that is why. I told him that but that does not have to do anything with the cancallation fee I am getting charges. I asked him that makemytrip should charge the actual fees and not inflated fees so that in future the customer comes back to reserve the tickets again. So after making me on hold he says that he talked to somebody whom agreed to forego $50 for each passanger and onlyu charge me $300 per passanger, I said but last agent told me $325 so $50 minus will be $275, he said no it will be $300 or I need to call AirIndia and ask them to put a note in their system for this PNR that they will charge $200 cancellation charge and he said when I call back they will look it up and charge $250 for each.
I called AirIndia and they said they can not leave any note in their system and to ask for that by an agency is absurd as they know it can not be done and a way of overcharging fees to customer.
I think this MakeMyTrip.com is unfair in charging execss fees to customer and I ask readers to think twice before booking with such agency. I will caution one more thing that this agency charges your creditcard in India so you will be paying extra 3% to your creditcard bank for foreign transaction fees on top of ticket charges.
Hope this helps someone.