T-Mobile Complaint - Customer Service Gone Wild
I called T-Mobile yesterday because the warranty phone that was sent to me hasn't kept a charge since I received it approximately one month ago. About a week after using it, I got sick and tired of always charging it, at home - work - car. So, I called the wonderful (cough cough) Customer Service Department. Explained my situation. Was advised a new battery would be sent out. About a week later I received it. Guess what it was to the original phone that was replaced. So, let's try this again. Called up the Non-Helpful Customer Service, advised of the continued delimma and that the battery didn't fit this phone. Advised yet again, that a new one would be sent out. Another week and there it sits on my door step. I'm anxious because I want to actually talk on the phone without it being plugged into some outlet. It fits !!! woo hoo... Oh wait. Hold the woo hoo. After a few days same thing one phone call and two texts and three bars of power gone. I deal with it for few more weeks. I guess I hadn't totally given up hope.
When I needed my phone yesterday I went to use it and it was dead. So after placing it on the charger yet again. I waited for it to at least three bars before I called dear ol' customer service (spit). I spoke with a man he said we can't trouble shoot it you're calling from the phone that you're having issues with. Great this is my only link to communication with the world - no home phone. I am soley dependent upon T-Mobile. I said why don't you tell me what trouble shooting I need to do and I can call you back. I received the response - well we can't do that our guidelines say you have to call from another phone other than your cell. Really, well the lady I talked to previously gave me some trouble shooting, and he said well that's really the only things we can suggest. So the smarty pants that I am. I said good save :-)
After bickering and getting nowhere fast. I opted to speak with a manager. Let the games begin or shall I say entertainment. This no so smart so called Manager decided to go toe to toe with me. Little did he know he was not going to succeed. Once he realized this he became overly rude and unhelpful. But then again, this is T-Mobile Customer Service. I explained the issue over and over and he really thought that was the natural life of a battery for my device. OK so the average person is going to send two texts and make a 15 minute phone call and put the phone on the charger - I don't think so. My previous phone could be used for three days before being charged, and the kicker its just one upgrade from my old one. A lot of the same features. He then tells me - well your phone is doing things behind the scenes that you can't see and that can use up your battery.
Please some techno guru out there tell me how that is possible. I said seriously, I didn't think this conversation could get any worse. Sooooo... I finally just say, I'm done wasting my time, just send me a new battery, and as for me being a "preffered" customer - I'll take that status to another carrier who actually knows what their doing. I then bid him a good-bye.
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