Best Western Hotels International, Inc. Complaint - Kicked out!

Complaint

Review by boned on 2010-06-18

Our stay at the Best Western in Saranac Lake started off wonderfully and ended up horribly as a result of a miscommunication and then a spiteful, one armed manager. We booked our 3 day stay through Priceline filtering for "pet friendly". Afterwards I surfed for the actual number for the hotel to confirm the reservation with a real person. I called the number and was assured I was booked into a "pet friendly" room. We drove to Saranac Lake, checked in and spent 2 wonderful days enjoying the sights. On the second day we returned around noon to let our little puppy out of his portable kennel to find ourselves locked out of our room. I went to the office and this arrogant one armed manager stated that I had never informed him that I had a dog. I told him that he was wrong and explained the situation. He insisted that I was lying and would not be permitted into the room until I had paid a $35 pet fee. I explained that I need access to the room to allow my poor puppy to relieve himself. The one armed guy refused until I paid the $35. I paid him the money and was able get into the room but was only met in the hall by the same irate one armed manager. He insisted that we vacate the hotel within 10 minutes or he was calling the police. The police arrived and we explained our side. The police tried to recoup the funds for the last night that we had already paid but not used but the manager refused to give us our money back. I will never again stay at a Best Western and I hope that you do not either based upon this incredibly ridiculous story and the spite and unprofessional behavior of a one armed manager.

Comments (14)

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Comments:

Posted by jktshff1 on 2010-06-18:

Just what does the mgr having one arm have to do with the complaint?

Posted by MDSasquatch on 2010-06-18:

for clarity, always properly place your hyphen.
one armed manager could be a singular manager with a firearm or a manager who is missing a limb.

try one-armed manager. I hope you get your money back; this slack-jawed yokel sounds like a piece of work.

Posted by shayen on 2010-06-18:

I hope "one arm" was included for descriptive purposes only. Anyway, sounds like a really bad experience. Definitely not fair.

Posted by Dryad on 2010-06-18:

Interesting.

Posted by The_Judge on 2010-06-19:

Did the fact that he has one arm annoy you? You mentioned it 5 times by my count. I know it annoyed me. He sounds like a jerk. How dare he have one arm!! I see how that directly had an impact on your complaint. Thank you for including that info as without it, the complaint wouldn't hold up. Well done!!

Posted by Dryad on 2010-06-19:

Posted by PepperElf on 2010-06-19:

maybe the OP was watching The Fugitive too many times?

Posted by Justice-4-All2 on 2010-06-19:

I think the OP was just insinuating that because the manager had only one arm, that in some small way that perhpaps made him somewhat spiteful towards anyone else that didn't share his affliction...maybe? Sort of like vertically challenged individuals that always seem to carry a chip on their shoulders, and actually develop what is commonly referred to as "small man syndrome". They're constantly looking to pick fights with bigger people, as if to prove themselves?

Posted by Justice-4-All2 on 2010-06-19:

Yeah, that's right. I don't even say hello, or warm-up. I just drop right into conversation without blinking an eye. I don't usually drink, but when I do, it's Dos Equis...stay thirsty my friends!

Posted by PepperElf on 2010-06-19:

plus i think there's a few details left out from the story

because the way they're writing it... it sounds like they paid the fee and then got kicked out just because...

and i suspect something else happened after the fee was paid, cos... calm peaceful people don't get kicked out - with the cops being called - for being calm and peaceful

Posted by Dryad on 2010-06-19:

Posted by The_Judge on 2010-06-19:

Exactly PE.....OP said they paid the fee to the one armed manager then they walked to the room and who is there waiting but the one armed manager. Kind of creepy. Did he take the secret passage? Was it the twin brother who lost the same arm?

Posted by Dryad on 2010-06-19:

I think it was the secret passage.

Posted by steve101 on 2010-06-19:

Dr. Richard Kimble aka The Fugitive is looking for a one-armed man. Contact Lt. Gerard.