VRBO listings Complaint - VRBO sucks
They posted my negative review of a property - which two people found useful. Next thing I know I have a note from VRBO saying the review they posted wasn't posted, and an email from the property owner trying to make up by refunding part of a security deposit she withheld from me. VRBO is a disappointment and NOT trustworthy. Do Not Rely On Their Information.
The property is listing # 233549. Here's my review, in case anyone else has the misfortune of renting here. It's a home n Santa Cruz, CA.
"We stayed three nights in May to celebrate our wedding anniversary. The house is cozy and charming, and feels larger than it is. The backyard is also very pretty. It is two blocks from the beach, but this route to the beach is inaccessible during high tide, and you must walk about seven blocks down a busy road to reach a more reliable access point. Beyond that, the home is well equipped and comfortable. It comes with music, wi-fi, movies, plenty of dishes and cooking utensils, and most kitchen Staples. We encountered two drawbacks. The first was the owner, who was intrusive. She sent the gardener over twice to check up on us. It's uncomfortable staying in a house, especially a small one, with a stranger in the backyard. After we left she counted the number of empty bottles of alcohol that we had placed in the outside recycling bin and reported this to us in a letter. We had a dinner party for eight one night to celebrate our wedding anniversary. She charged us $50, ostensibly because my sister and brother stayed over that one night, but in a letter to me she mentioned that she also had to remove bottles from the recycling bin. The owner lists the property as dog friendly but there are a lot of ticks in the area, which was the second drawback. We let our Labradoodle into the back yard once, supervised and on a leash, and pulled 16 ticks off of her. We found three more crawling in the house and one dead on the bedroom floor. The owner also charged us $50 for “trampled” plants – allegedly by our dog, who didn’t go out back unsupervised. I suspect it was more likely a wild animal, raccoon or skunk or whatever brings the ticks in. I want to give the owner the benefit of the doubt, which is why I’m giving this property three stars instead of two. Perhaps she was worried about the dog and in that case should not list this property as pet friendly. Or maybe she likes cataloguing her tenant’s refuse (however if use of recycling bins is not permitted then the contract should make this clear, or steer clear of making assumptions about her renters). But the gardener and the bottle counting lead me to believe that this home might be better if it were owner-occupied. "
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