Whirlpool - Embarrassing Service
Gas Dryer Service - Compliment
Dear Whirlpool, I would seriously reconsider your contract with A&E Factory Service. It truly reflects badly on Whirlpool when you continuously contract with a company that calls the customer on the day of the appointment and stretch the time from 1-5 to 6 at which time I advised the technician where to park to 7 then calling to cancel due to "can't find parking" I offered for the technician to park in my garage, when I moved my car, I was able to find parking in less than 2 minutes. Then I saw the technician sneaking away in a car marked A&E. If that is the attitude of that company, then I truly have not the faith to have those technician work on my machine. Either they have hired the wrong person, or they are overworking their employees. I called the company and was told the best they can do is reschedule me for another 4 hour time slot, without any effort at all to schedule it for a two hour window instead due to their mistake. It is infantile for a company to penalize the customer's time due to THEIR irresponsibility. They even listed my dryer as an electric dryer. It is GAS. Time is money, not only for the consumers, but for your company as well. I am disappointed that my time off work to wait for repair was subjected to so much disrespect. Not to mention, an appliance that has only been in use for two months since I've moved in here is not operating as it should be, it's truly embarrasssing.