Sears Complaint - Lemon Kenmore Dishwasher
Less than a year ago I purchased a Kenmore dishwasher. About two months ago the machine developed a problem with drainage, the dishes/pots & pans did not come out clean, and there was an awful odor emanating from the dirty standing water. The first technician who came out failed to fix the problem; the second "senior" technician sent out two weeks later did solve the drainage problem, but the dishes still do not come out clean. Additionally, the design of the model is poor: when the bottom tray is pulled all the way out, it cannot be reinserted without bumping a protruding plastic object near the center; the poor configuration of the racks also makes it difficult to load pots and pans or tall objects, and a moderate amount of dishes. I have called repeatedly, with no success, to the customer complaint department, where I have been handed off from one department to another. I have explained that I do not wish to be stuck paying for dishwasher repairs after the first year is up; I have also stated that no dishwasher I have owned -- no matter how old -- has developed problems of any kind. It is ominous that a new dishwasher is already having problems! I am dissatisfied and very unhappy that I chose a Kenmore. When it was installed, the technician demanded $80 "in cash" to install it, stating that it would cost $120 if Sears were to install it. I paid the $80, which was in addition to the $149 plus $10 carry-out fee I had already paid to Sears. I just want clean dishes! The resolution I would be most comfortable with is for Sears to exchange the dishwasher for one that is not a lemon, preferably another brand, that works.