Convergence Comunications Inc. Salt Lake City UT Complaint - Fly by night cable-TV
SALT LAKE CITY, UTAH -- Convergence Communications Inc. (CCI) is an apparently fly-by-night cable-TV provider that cites different places as their home base. In some webpages, though clearly identifying itself as a cable-TV provider in Central America, it gives its base as being in Salt Lake City, UT. In others it claims to be based in Sunrise, FL. Yet again, in a Guatemala website it purports to be based at an address in Guatemala City, where nobody ever answers the door, and the given phone is never picked up.
All this serves to signal the nature of a company that, in the last year, has quit sending the cable-TV signal for WEEKS on end, without ever publishing an apology or, at least, an explanation. Don’t even MENTION, please, the possibility of discounting the proportionate amount, to the service not rendered, in its bills.
NOW is one of those times when CCI has simply quit its service. NOW, in the middle of the world’s largest, most important sport event, the Football World Cup, watched by billions all around the globe, CCI again has ‘problems’ providing the service for which it’s paid for ─this means ‘zero’ cable-TV signal, full charge billed for its abysmally bad service.
Oh, least I forget: CCI also has a ‘all center’, which plays the well-proven game of asking of you: “If you know the number of the extension you’re trying to reach, dial it now…; if you don’t, wait on line. Your call is important to us” and then have you wait long enough so that the line either disconnects or you hang up, bored after a quarter of an hour wait.