Two Guys and a Truck Complaint - Two Guys and a Truck, Richmond VA

Review by Valkyrie on 2010-06-19
VIRGINIA -- I was given inaccurate information regarding charges for moving my furniture. An additional $50.00 was tacked on to my total moving fees when I was very, very careful and specific with the scheduler about exactly what the fees would be. The movers were rough with my furniture, and when the drawers came out of the cabinet and smacked against the wall they told me, its fine, don't worry about it. I don't know who they think they are kidding. They also put a gouge in my kitchen table somehow. I was so tired and burned out from the move that I did not have the stomach to fight any of this. I highly recommend not using this company. They tack on hidden fees at the last minute (because you are scheduled to move that day and they have you in a bind that way) and they damage your furniture and the walls of the buildings. I was told by the mover that someone would contact me about the damage to my table. Of course that did not happen. Avoid using this company.
Comments:2 Replies - Latest reply on 2010-07-28
Posted by Venice09 on 2010-06-19:
This must be moving season. There have been several complaints about moving companies in the past week or so.

I understand the feeling of frustration and helplessness when you're in the middle of moving and this happens. That's exactly why these companies take advantage of you at that time.

Thanks for sharing your experience. I hope it helps someone else.
Posted by Two Guys Richmond on 2010-07-28:
I am from Two Guys and a Truck Richmond. We do not have any hidden fees or charges. We do alot of phone estimates. We tell people they are only estimates. It is based on an hourly rate clearly spelled out to the customer and followed up with an e-mail confirmation. This posting is false. Thanks

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