Mary's Pizza Shack Complaint - They took away my free meal card !
SANTA ROSA, CALIFORNIA -- The company gave away free food cards. You visit 10 times and spend over 10 dollars each visit and your free food card is punched. For every 5th visit, your meal is free - if you spend 10 dollars. So The fifth visit I give them my card(free meal right?). My friend was with me and she had her card as well. Except her card was not her 5th visit. The cashier took both of our cards and gave my friend the free meal. I corrected them and pointed out that I had the free meal coming. They said I did not spend at least 10 dollars to use my card. I told them they used my card on my friend and to reconfigure the pricing and We'll pay full price and I get my card back for the next time I will get a free meal. They told me that they processed my card, somewheres that did not make sense, and said for me to just remind them next time. I had them to give it to me in writing that they would honor the agreement.
Well the next time I showed up and before I ordered anything, I asked if they had remembered what they did to me(?). As it turns out they screwed me over and did not honor the agreement. I had a free meal coming and all they wanted to do was punch two day ahead on my friends card as they were not handing out anymore cards. I told them what does that have to do with anything when they made the mistake of taking away my chance of getting a free meal and my proof was on the card which they failed to return to me in the first place.
The manager there took my contact information and told me that he'd clear it up that evening. Well Thier not talking to me, nobody is fessing up. I was jipped into spending over 10 dollars for each visit for a free meal I should have received through their promotional card and they are not answering for THIER MISTAKE.