Ally Bank Complaint - Customer service experience is exasperating and painful
Never bank with Ally. I normally do not open accounts over the
phone but I did anyways. I opened an account with 100 from my checking, the
next couple if days I get a call saying they processed two 100 transfers
from my checking which caused overdrafts, which they refunded. But never having an overdrawn account before it still pissed me off. The only reason I opened an account was to be able to open CDs from the ally checking and to have the interest disbursed to another linked account. When I tried to do this online it doesn’t give the option of selecting the interest to go to a linked account, only to receive a check or have the interest stay in the cd. So unfortunately I was forced to call and open the cd. I discussed with the representative my recent experience with the double debit, he assured me it would not happen this time. I looked at my ally checking after he completed the transaction and saw that the correct amount of 50 had been withdrawn from the ally checking account and thought everything was fine. A couple days later I got another call advising me that the representative withdrew another 50 from my other credit union account which was now also overdrawn, they did refund that charge as well. The sheer incompetence that it would take to make the same mistake twice especially after you just discussed the mistake they made last time is completely unnaceptable and ridiculous. Now they screwed up both my other checking accounts. This type of screw up is completely unneccesary and I will never do business with them again, nor should anyone else unless you want all your other accounts to take the brunt of their incompetence. I know ING is paying a little lower rate but they are great, try them.