Enterprise Rent-A-Car Complaint - Dent Scam - Pickup Rental
DETROIT, MICHIGAN -- I rented a pickup truck for the weekend at Enterprise Detroit Airport. The agent on duty went out at night with a flashlight and recorded the dings and dents. When I brought the car back in the light of mid-day, another agent found a total of 3 other dings (visible only from an unusual angle in the light--I couldn't even see these myself at first). The company insists that I pay my full auto insurance deductible for repair of these spots and will bill my auto insurance for anything over that $250 deductible. This is really unbelievable because I had to have the agent point these out twice because I couldn't even see them in bright daylight the first time.
Suggestion--Rent with extreme caution. If you must rent from these people, consider taking out the special insurance that covers your insurance deductible. It is wrong and unethical that they work this way, but it might save you the full cost of your insurance deductible.