Verizon Complaint - Verizon poor service and over billings
SUMMIT, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
On Behalf of Summit Medical Group
Major service issues with Verizon – 2004
8/15/2003 - Disconnect requests not processed and still billing. Credit requests near $45k not issued as of 12/27/2004.
5/21/2004 - Summit Medical Group’s main listed directory number was ‘given away’ in error. Caused a full business day of no incoming service.
7/13/2004 - Verizon deleted circuit mapping on 6 voice/data T-1 and PRI circuits in the CO. This caused Summit Medical Group to have no voice or data services for 6 business hours.
7/13/2004 – cannot get caller ID issues resolved. 11/16/2004 - Calls to 911 still go misidentified. Have complaints from Summit police department on record.
7/13/2004 – an order was issued by Summit Medical Group to revise switched redirect. Verizon advised SMG that the order was completed, but no order numbers or dates were given to SMG. 11/5/2004 – Short Hills experienced a major power outage and switched redirect did not work as requested. Incoming calls were lost.
August 2004 - Watchung to Warren move, Verizon told Summit Medical Group it could not have the block of DID’s promised in March 2004. Circuits ordered in April were not installed until day of move. Verizon did not know the new location was serviced from same CO as old location (Plainfield). Verizon ordered all new numbers in error. These are still being billed to SMG although never turned up. A term contract was signed for services but SMG was billed at month-to-month rates.
9/3/2004 – Westfield T1 to Summit down all weekend.
9/8/2004 - Summit Medical Group ordered 8 DID trunks and 20 extensions. 11/16/2004 still not installed. Finally turned up on 12/27/04.
10/01/2004 – Westfield T-1 to Summit was down for 12 business hours.
Monthly: No responses to requests for order numbers, due dates, line assignments.
Monthly: E&M tie lines to Overlook keep going down. Verizon techs do not know how to fix them. Service orders get closed even though trouble is not repaired.
12/27/2004 – Warren office, Verizon turned off all access to local toll and long distance for non-payment. We paid the bill in total but they directed that payment incorrectly. Shut off services w/o warning and took a full business day to restore.
As a resolution, I would like the following:
Full refund of overbillings with interest. Restitution for losses in service
Please contact me if you need more details regarding this incident.