AirTran Airways Complaint - Lost Item, Air Tran Could Care Less
INDIANAPOLIS, INDIANA -- I left behind a hat on flight 1156 from Ft. Myers to Indianapolis on 6/20/2010. *Just* as I exited the plane, I realized I had forgotten it and asked if I could go back to fetch it. The answer did not surprise me ('no'), but the reaction was: the two attendants turned their back on me. They offered zero service and would not acknowledge my presence. After much pleading, with little to no eye contact from either, one of the runners said that they would check the seat in which I was sitting. They had already started to board the next flight, so I waited patiently for about 15 minutes and......the next flight took off, with my hat still sitting somewhere inside. They said there was nothing they could do.
It doesn't stop there. I went home, crushed, and started calling AirTran's customer service center, who directed me right back to the terminal with the two un-helpful women, so said they had never seen my hat. I called the Indy Airport's lost and found, who said that they don't receive items left on airplanes. THEN I called the Orlando Airport, where the plane had landed. Apparently, Air Tran does not have a customer service/lost and found department there, but I could speak with someone at one of the terminals; no hat. I was then transferred back to Air Tran, and received a messaging service where I could voice my concern. One hour spent on a phone to talk to a machine. Wow.
I realize that this may not be the best story, as I only lost a hat and not my entire luggage or something extraordinarily expensive, but the amount of service I received was downright despicable. The hat in question holds a very good amount of personal and sentimental value to me, and I feel I did more than enough work attempting to get it back, with NO help from Air Tran's many departments and customer service lines. I am greatly disappointed in the lack of care and service and shan't be flying with AirTran again, lest I am helped to receive my personal belonging.