Dunkin Donuts Complaint - Overcharging of 23 cents loses 40 year customer.
DORCHESTER, MASSACHUSETTS -- The following is an email I just sent to Dunkin Donuts regarding an incident that took place on Saturday, June 19th, 2010.
Hello, I am a long time DD customer (over 40 years) and I frquent the DD's on Morrissey Blvd in Dorchester Ma. every single day of the year and order the same thing every day, a medium hot coffee, dark no sugar, and a bagel with cream cheese which is a #3 combo.
This past Saturday, June 19th, 2010 at 12:17pm I entered DD's on Morrissey Blvd.
I ordered my usual #3 combo from a gentleman who was then interrupted by the manager to reconcile the cash drawer, so he passed my order to the next register, where a woman (Linda A.) submitted my order into the computer.
When she entered the order the total came to $4.12, and I said that it should be $3.69 for the combo plus tax for a total of $3.89, which happens quite frequently if they enter it as separate items.
Well, Linda said "well that's what it comes to, and there is nothing I can do".
Mind you, I come in every day, and they all know me, I've never had a problem, and I always leave a $1.00 tip. I'm always very courteous, and was this day as well.
So I asked Linda if I could speak with the manager. She kindly obliged.
The manager, Ms. Weeks, came over and I explained the situation.
Ms. Weeks stated that "we have a new computer system, and there is nothing she can do" continued on next additional email..........
Continued from earlier post....
When Ms. Weeks informed me there is nothing she could do to adjust the cost to $3.89, I informed her the I've been coming in here every single day for over 20 years, never had a problem, and you're over charging me, which is also very illegal. She repeated that she was sorry but there was nothing she could do. I said well I'm sorry, but you will never see me in here again, for 23 cents, you're going to lose a long time customer. She shrugged her shoulders, and I left, very very upset. I've since posted the story on Facebook and Twitter and everyone cannot believe what happened. The common consensus is that Ms. Weeks should have done something to make the customer happy. I will be forwarding this on to the Massachusetts Attorney General's office in the hopes that illegal overcharging by Dunkin Donuts comes to an end. Thank you. Vincent Napolitano
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