Sears Complaint - Atrocious Customer Service
I bought an LG convection range from the Sears outlet in Coquitlam and was told that the reason it was outlet was a missing oven rack (no big deal for me!) and that the range was otherwise fully functioning! I purchased the range on May 1, picked it up on May 3 and the oven was not working on May 5 (well within the 30 days that they told me it would be replaceable and well within the ONE year warranty) When I contacted the customer service rep, she sent someone to repair it on the same day. He told me he needed to order parts and would be back the following week. We waited two weeks and nobody ever showed up so we called again and nobody showed up so we called again a week later and nobody showed up so I called again and asked them to take it away and give me a refund. They said that was not possible so I called corporate and told them the same story. They agreed to do this at the beginning of June and asked us to fax in a copy of the receipt. We did this twice as they "did not receive a clear copy of the first one" and now it is almost July. For two months, we have not had a functioning oven...imagine trying to cook for your family without an oven!! I cannot believe the customer service of this place. I previously had purchased my range from the Brick and never had a problem with the same one. When the display malfunctioned, they sent someone to fix it within the week! You definitely do not expect this kind of service from a major retailer. I will NEVER buy anything from them again and have made it my mission to tell this story as many times to as many people as I can. I was appalled at the disgusting way that I was treater by Sears and the disgusting way that I continue to be treated! I was mistaken to have thought Sears was a reputable company...be very careful!!