Direct Buy Warranty Complaint - Direct Buy Warranty is a SCAM
METUCHEN, NEW JERSEY -- I purchased a exteded warranty for my R350 Mercedes for $1,959 dollars. Their elite bumper to bumper. My transmission was giving off a code that indicates the valve body needs to be replaced. Direct Buy auto warranties says it is not covered. Here is the actual verbiage from the contract. "All internally lubricated parts including: torque convertor, vacuum modulator, internal linkage, and transmission mounts. The valve body in question is definitely lubricated.
My wife took the car into Mercedes and it took over an hour to get a response from Direct Buy and then we were told we would have to schedule another time to have a Direct Buy representative look at the car and have to start all over.
We waited to hear back but didn’t so I had to call them and they said they would not cover anything inside the transmission and now they were not going to have someone look at it...they were just going to deny it because the part is quite expensive they tried to claim this was existing. Then they wanted maintenance receipts when Mercedes clearly states that you do not need to service the Transmission until 39K and our car was only at 30K. Then they said we were trying to get something fixed that was a previous condition......every trick in the book becaus the fix was about the same price as what I had paid for the warranty.
They ran us around, wouldn't let me talk to the boss, made us tell the same story to 8 different people. This is clearly illegal, I even contacted them and asked for coverage on another one of my cars to see if I would get the same lies I received from the first sales person.....and again specificaly asked if all lubricated parts were covered inside the transmission…..they stated yes and my wife, kids and answering machine recorded it.
This is totally unbelievable….....all they have to do is deny it and force you into arbitration where “of course” they have a 1500 dollar limitation…and make you fight them in New Jersey.......so if you have a trany or engine problem, it will never be fixed!!…...and if you wait the 30 days you loose 20% of what you paid….even if you try to work it out, the representatives are extremly rude and mean and keep passing you around to different people.
I wish there was someway to let more people know how fraudulent this company is so they do not have to be exposed to this type of abuse.
Everyone....please read the trail of emails tied to Direct Buy Warraties....they are all the same....someone needs to stop these people.