Radio Shack Informative - RadioShack Service Plans - Warranty - RSSP
My name is Shawn and I work for the RadioShack Warranty Company. We provide these warranties to warrant your product free from defects. If you have an issue with your product and call the number on your brochure, we will assist you in a timely manner.
Many people have false hopes on this service plan that is sometimes misrepresented by the Store Representatives. Well I am here to clear that up for you.
#1 - The Prepaid Cellphone Plan
On prepaid cellphones sold BEFORE 11-15-2009 we will do an instore replacement on the phone. No physical or liqud damage can be present. Also, on any plan THEFT or LOST goods are not covered.
On prepaid cellphones sold AFTER 11-15-2009 due to the amount of store stock we were effecting with Instore replacements, we have to issue you a gift card. It is true, they sell gift cards in the store. However, because the warranty sold through RadioShack is administrated by a parent company, the gift card comes from a claims department rather then the Store.
#2 - Repair Plans - GPS, Laptops, TVs, Ect.
You bring your product into the store, again no physical or liquid damage, and they will troubleshoot it and then call the warranty company for authorization to send it into repair. The repair takes 10-14 days maximum, UNLESS problems or part unavailability happens. IF we cannot repair the product, it will be replaced by our replacement team.
#3 - Contract Phones - Phones you sign an agreement on for 1+ year
There are two ways to do this
Repair - You send in your phone for repair ( Only TX and NB cover Accidental Damage at this time, on CERTAIN plans ) if we are unable to repair your cellphone a replacement usually of same model will be sent.
Advanced Exchanged - We will send you a phone within 1-2 business days, a deposit is required. $550 for Smart Phones ( EG. BlackBerry )$250 for Non-Smart Phones ( EG. Normal Flip Phones ), that is 100% refundable once our repair facility receives your phone and the problem is covered under the warranty.
#4 Product Replacement Plans
These are replaced with a Gift Card mailed to you. We have you return your product to us either by a shipping label from the mail or from your E-mail. The gift card covers the price you PAID for the product plus local tax.
If you have any further questions feel free to post, I will try and address them promptly. I hope this clears a few things up.