National Floors Direct Complaint - I would never use this company again
What a horrible experience with this company. The contractors they sent to my home were rude and treated my home VERY disrespectfuly. When they arrived I asked them not to leave the door open as our central AC was running and I also asked them to walk on the dropcloth I had put down so they wouldn't ruin the carpet on the first floor that we had installed a few weeks prior to this installation.
They kicked the dropcloth out of the way and tracked dirt all of the carpet. They left my front door and screen door open while they were outside making calls and smoking. At one point they were throwing the old carpet out of the upstairs window onto my new plants in my front yard. When I went upstairs before they left, I asked them why my furniture was not in the proper places and they suddenly couldn't explain it but they had to go (of course they got the money before they would bring the carpet in so what did they care). As I walked around upstairs three of my windows were left open with the screens up allowing a lot of bugs in. The bedskirt to my guest room bed was crumpled up in a ball in the closet, the bureau's weren't where they were supposed to be.
They asked for a vacuum and didn't use it, the stairs were a mess so was the new carpet, I found Staples all over the place (by stepping on one) and in my bathroom. I called to speak to a manager (everyday for the past 6 business days) and I am told every time that no manager is on duty. I am still waiting for a call back.
DO NOT USE THIS COMPANY, the money you save on the flooring you will pay in other ways!