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Brafferton Inn Complaint - Maybe a bad experience?

Review by JkJVA on 2010-06-21
GETTYSBURG, PA, PENNSYLVANIA -- The innkeepers are a bit curt and not accommodating. My daughter said she had requested late arrival on the internet form. When we called to confirm, they said they were unaware and couldn't we leave earlier? After the rude reception, we called back and said so as not to inconvenience them, we would arrive in time for breakfast the next morning. They were only concerned that we did not arrive after they had left and that we knew that we had to pay for the night not used. Arriving for breakfast on Saturday morning, hoping for something spectacular, we were all disappointed by the “casseroles” provided. Maybe we had been spoiled by southern B&Bs such as The Hope & Glory Inn or Widow Kip’s. Our room was nothing special. The window A/C was adequate but noisy. The TVs were old and small. The fixtures, while not civil war era, were tired and worn. We did not expect modern, but other historic B&Bs maintain the historic charm and still have toilets and showers that look newer. Thankfully we did not have to shower and we were glad to get home. We left early on Sunday, forgoing the scavenger hunt for which we had paid.
Comments:4 Replies - Latest reply on 2010-06-22
Posted by MDSasquatch on 2010-06-21:
I remember Gettysburg from my childhood, all the new business has ruined the place.
Posted by DCGirl on 2010-06-22:
This is a case where reading the inn's website, on which all policies regarding late arrivals are spelled out and the egg and sausage strata and Amish farmers casserole are described as features. I never cease to be amazed that people can google their way here to complain but can't use it to research the places they'll be staying.
Posted by DCGirl on 2010-06-22:
And, here's the response from the owners of the inn as posted on Trip Advisor. It sounds like they dodged a bullet with these guests.

A note from the owners. These guests called on Friday, the day they were checking in, to let us know they needed a late check in. (We normally check guests in from 3pm to 8pm.) At 8pm we do lock our doors and close our office. They stated they would probably arrive around 9pm, so we provided them with our cell phone number and asked them to call when they arrived in Gettysburg. They later called back and said forget about us arriving tonight, we will come in the morning for breakast. As a courtesy, we explained that they would still be responsible for Friday night, even though they were not actually going to stay the night. They totally understood the circumstances, and in no way were we rude about explaining this.
The guests did show up for breakfast the following morning, and were cooked the same full breakfast we cooked to our other 37 guests. Our breakfasts always contain at least three entree selections, fresh fruit, homemade pastries, and coffee, tea, juice etc. Guest reaction to our breakfasts are always positive and we always get excellent feedback, as you can read in other reviews.
These guests actually then stayed Saturday night in our Loft Suite, the original attic of our 1786 house. Yes, it is a period room, with all original flooring, walls, stone, brick, and fixtures from 1786.
These guests then checked out on Sunday morning, after their second breakfast, but did not say a word to us about being unhappy. Maybe some of these issues could have been resolved if something was mentioned to us.
Posted by JkJVA on 2010-06-22:
DCGirl...bullet no. My daughter filled out the form requesting a late arrival. The innkeepers asked can't we leave earlier. After thinking about it and their curt response...not rude but made us feel less than welcome to come after the 8:00 curfew, we decided not to make the drive and stress to get there in a hurry. While the breakfasts were not bad, they just were nothing special. We have stayed at other B&Bs with no problems. It is the innkeepers attitudes that were as other reviewers have said...rigid. Everything is fine until it does not go the way they want...then rigidity sets in.

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