Qwest Complaint - Surly representatives
This is the second time I have had to call about a problem that was not corrected (as promised). It is also the second time I've had to deal with rude, nasty service reps who give only their first names (Chuck, Melissa and Jennie). Jennie did try and comfort me and promised to make the necessary adjustments to my bill; however, she lied and the errors were still showing up. I then had to speak to Chuck who did not satisfy me and when I asked to speak to the supervisor, he informed me that she could not tell me anything more than he could. I had to constantly threaten him to get him off the phone. He then kept me hanging for at least 7 minutes, but to his surprise, I hung in there. He even asked me "do you want me to hang up?"
I don't know where Qwest gets these people from but they are in dire need of a customer relation seminar. Obviously, they do not fear any recrimination as a result of their rudeness, as I have gotten this attitude from more than one person while trying to clear up the mess they made of my account. I am now in the process of seeking a company that has courteous, helpful reps. Obviously, Qwest is "too big to fail" so they don't insist that their employees be helpful and nice to their customers when they have a problem.
I guess I'm too old fashion with my expectations that I would be treated with courtesy when I call with a problem.