Samsung Electronics Co., Ltd. Complaint - Stay away from Samsung
I own a stove, microwave, refrigerator, and blu-ray player from Samsuck.
The stove died first. It was one of those touch panel control deals. Well some buttons didn't work out of the box! So we got the retailer to swap it out, 2nd one worked for a little bit then buttons started to die. Had it repaired by Samsung...twice. When time had come for them to replace the button assembly again they said no. They've fixed it too many times in the warranty period and are just going to refund us the cost of the stove. A bunch of "we never got it" bs later I finally got a check for the stove. By the way the adhesive holding the buttons to the glass face plate is worthless. It comes apart from the heat produced by the burners right under it. Take that bad boy apart and replace the adhesive with something worth a damn and it works just fine!
The blu-ray player was always a little choppy on the blu-ray playback but I got it for the Netflix so I looked past that. Well until the new firmware for the device came out and Netflix stopped working. Turns out this is a pretty common problem for this model. Seems to be the firmware is incompatible with this out of production model player (oops). So I call Samsuck update firmware from network, usb, and disc. Oh well guess it's the player now here's the thing warranty covers 1yr parts & 90 days labor. So any parts that need replaced beyond 90 days of purchase will incur a labor charge. Well I got that BS sorted out right away and got my warranty extended to cover everything since it was an issue with Samsucks crappy firmware. Got the label shipped it off got the thing back and all the service center did was update the firmware. It still doesn't work. Waited till Monday and called. I have to send this stupid thing back again! Because I can't get a refund it's against policy. But what about my oven, it wasn't against policy to give me a refund on that. In fact Samsung insisted they tried to Dodge it saying lost paperwork yadda yadda but in the end I got a check. Will I have to send this blu-ray in for servicing 5 more times as well before I see a refund?
The microwave turntable motor won't turn any more. The door handle was the first to break on it but it seems everyone's door handle broke on that model. It's successor was recalled for a frame screw touching internal circuitry and shocking people. All appliances were purchased about 2 years ago. I just hope my fridge doesn't die.
Samsung America corporate offices number is 1-972-761-7000
They won't give you that number if you ask customer support for it. They'll tell you it's a write in only thing but in fact there are two guys that work there that handle customer complaints.
You can direct your complaints to
Greg Ext:4825 and Russell Ext:4802