Rite Aid Complaint - Gestapo? - EBT Returns
EL CAJON, CALIFORNIA -- I purchased a can of coffee from the store loctaed in El Cajon, Ca. I got a text on my phone stating that someone else had picked up the product so I went back in the store to return the product without ever starting my car.
The cashier had no idea how to do a return so she received explanation from the current head person of the shift. She told me she can only provide me with a "gift card" in the amount owed, that this was their "policy". I requested this policy in writing from either her or the current manager and neither of them could comply stating, "we don't have it in writing, you have to call EBT to get the funds back on the card. In the mean time all we can do is furnish you with this gift card".
So, Rite Aid has $10.49 of mione through EBT and cannot provide me anything in writing which states this as their actual policy, only heresay. This violates so many consumer rights it's ridiculous. In any case the policy must be written and posted in a conspicuous place to the consumer and this has not been done.
I am contacting attorneys in an attempt to sue them or get them fined and force them to have an actual policy regarding these types of transactions.
They were also unable to provide me with a phone number to the store other than that which connects to the pharmacy. HORRIBLE!!!
I have just emailed Rite Aid via their web site and am hoping to get a response from an attorney first.
[snip - no names please]