Citibank N A Complaint - CITIBANK SUCKS!!!!!!!!!!!!
They are the backers of SEARS, I have done business with Sears for over 20 years, but now Citibank decides who is a good customer. I have signed up for paperless statements, and they have advised my account is noted as such, yet they repeatedly send me paper statements?? I also had a situation where I did not receive notice of a payment was due I have never been late with my payments and usually don't carry a balance but when I realized I immediately paid well more than the minimum via online, but it was 2 days past due, Citibank customer service representative stated they could not locate this payment, and adv me to make a phone payment, and tney would reverse the late charge, I did so and found that my checking account was double debited the same funds, when I called them back and requested a refund they told me nothing they could do?? I explained I wish to have extra payment refunded, but they said they don't refund additional payments even though they recognize the error?? have you ever!!! after numerous requests to speak with someone of authority they refused and told me nothing more could be done, I explained to my bank and they reversed the payment with no charge and could not believe I was treated this way. My next bill came due for payment and I have now found they locked my account which will not allow me to pay online?? WHAT?! was this payback for getting my overpayment back, they apologized for error and promised they would fix, this! Well 2 more phone calls and this is yet to be resolved, they now tell me I have to wait 30 days to unlock the account?? WHAT?! They made they error and I have am being penalized for their incompetency!, I am filing a complaint with Sears directly regarding this, and if they do not respond appropriately or timely, I will pay and close my account, ending a good long payment history with a credit worthy customer!!!!