H & R Block Complaint - Unhappy Customer - Tax Preparation

Tax Preparation - Complaint

Review by ihav2dods on 2010-06-22

FAYETTEVILLE, NORTH CAROLINA -- We purchased a home in 2010. We were able to take advantage of the home tax credit. We went to H & R Block to have an amendment done to our 2009 taxes. We paid almost $200 for this service. This service was done in a timely manner, however, it was not complete. The agent completed our amendment and gave us our documents in an envelope to mail out. All signed and mailed, we waited, and waited, and waited for our check. I called the IRS and was told that our paperwork would be sent back because not all of the documents were there. Once I received my documents from the IRS, I took it to H &R. They printed the missing document and gave it to me. I returned it to the IRS, only to find out that my paperwork has to the start the process all over again. I was informed by the IRS that now my paperwork will take 20 - 22 weeks, yes weeks for my paperwork to get processed. Something that would only have taken 8 weeks, has turned into months and months. These are tax professionals, their oversite is now affecting us. I would like to get a refund of the amount paid to do my taxes. You have lost a customer.