Aurora Loan Services (Aurora Federal Bank) Informative - Aurora Loan Services Bank is a Nightmare to Deal With!
Aurora Loan Services is a scam and was a nightmare to deal with. This bank cause us nothing but grief during our refinance process. We dealt with this bank for 5 yrs as a mortgage customer. We decided to refinance through them since it was supposed to be an easier and faster process (less paperwork to submit, etc. because we were already customers) No way! These people treated us like we were strangers. We had to provide every doc necessary like we were applying with a new bank. Fine we did as fast as we could. Then came the questions, explanations and non stop harassing us more info on the docs we provided. We left numerous message for our morgage loan processor for help and never received a call back. We finally found another representative to deal with there. She advised us that in order to close we would need to provide proof from our Zoning co. here in NY about rebuilding issues here in Queens, NY should our home become demolished and have to be rebuilt. If anyone knows how NY works...the zoning co. will not provide any letter in writing about this issue. We had to get proof from their official website. It took forever for them to accept this proof. This is not our fault but instead we were penalized and threatened that most likely the deal would not go through. The whole process took almost 5 months when we were quoted 90 days in our initial quote. We were also quoted a 5% APR. Because they took so long when we finally closed they claimed our rate went up to 5.25! We were forced to go through the deal because we had already laid out $425 for the appraisal fee and would lose out money and we didn't want to go through the whole process again with a new bank. Do not deal with these people. Funny how our Formal Complaint letter them after the closing, the sold our loan to Citibank!! Haha so glad we don't have to deal with them again... : )