Sears Complaint - Cooktop Disappointment
REHOBOTH, DELAWARE -- Because some other appliance stores did not have what I wanted and recommended Sears - Rehoboth Beach, DE which was close at the time, I ordered a dishwasher and cooktop with a downdraft on 5/11/10. The delivery was 6/16/10. When the installers arrived, they looked at the situation and stated it was not compatible with my downdraft I presently own. Even though I stated it was not necessary to bring it in, they did anyway to show me it was not compatible. Later they stated appliances taken out of the box would have to be reduced when returned. They also told me to call the company and tell them so. I did and was advised there would be a 15% restocking charge. I do not believe I should pay this.