Brighthouse Complaint - Poor Customer Service
I was surprised by the reaction of the customer service representative at Brighthouse when I called to report that my internet service had gone down AGAIN! It seems that at least once a week I lose my internet connection and several times a week that I have to unplug my Brighthouse router to get the speed to increase. When I called this specific time to report the lose and to BEG them to send someone out right away since I work from home and had a very important report due to my VP, I was told sorry we can get someone out tomorrow. When I mentioned that I was tired of losing my connection and was going to look into another carrier the representative told me "well you do what you have too". When I said look all I want is to have my connection working today it's important he said "what do you want me to do, cancel someone elses appt just for you". Needless to say, I am switching to AT&T and I don't think Brighthouse even cares. If you have an option in your area I would recommend staying away from Brighthouse. I have spoken with several people who also have trouble with Brighthouse and are considering the switch!